When you visit our website, we collect information about your visit that does not identify you personally (non-personal data). We track information such as the domain from which you are visiting and the user’s browser type. We also collect specific information regarding your session on our website. This includes items such as the date and time of the visit and the pages viewed.
We collect personal data that does identify you when you contact us via an enquiry or contact form, register an account with us, sign up to a mailing list or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. If you do not perform any of these processes, you will visit our site anonymously.
We do not collect any sensitive personal data (as defined by the ICO) and we do not intentionally collect information from children under the age of 13.
We do not store credit card details in compliance with PCI regulations.
We use the personal data we collect about you to process your enquiry, process your order and manage your account. This may include contacting you via post, email, phone or SMS in relation to your enquiry, order or account, depending on the contact methods you have given us consent to use.
If you have consented, we may use your personal data to contact you with information (e.g. via newsletter) or about other products and services we think may be of interest to you.
From time to time, we may contact you asking you to check the personal data we hold and to inform us if any modification is required, or in deed, if you wish any personal data to be deleted.
In addition, we may use the information we collect from you for any of the following:
We use the non-personal data we collect via our website to analyse how our website is used, to monitor the performance of our website and to improve the content and service the website provides.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Please see How to opt out of correspondence below.
We do not sell, trade, rent or otherwise transfer to outside parties your personal data. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personal visitor data may be provided to other parties for quotation purposes.
If you consent, we shall pass on your personal information to third parties, other agencies and our group of companies so that they may offer you their products and services.
We will not share your information for marketing purposes with companies outside Phil Oakley Contractors Limited or our group of companies.
In processing your order, we may send your details to reference agencies and fraud prevention agencies and also use information from credit reference agencies and fraud prevention agencies.
We implement a variety of security measures to maintain the safety of your personal data when you place an enquiry, order or enter, submit, or access your personal data. These are industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to personal data is limited to a small number of Phil Oakley Contractors Limited staff and strictly on a need-to-know basis.
All supplied personal data is transferred via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential.
If you have consented, we would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out later (see below).
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Phil Oakley Contractors Limited or our group of companies or 3rd parties.
If you no longer wish to be contacted for marketing purposes, please email us at firstname.lastname@example.org.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can disable cookies thus preventing your browser from accepting cookies, however, in a few cases some of our website features may not function as a result.
Our website may contain links to other Internet websites and occasionally, at our discretion, we may include or offer third party products or services on our website. We neither control nor endorse external sites and therefore have no responsibility or liability for the content of such sites or the external third-party content displayed on our website.
This policy does not cover the privacy policies, data collection practices and activities of non-Phil Oakley Contractors Limited websites, whether these third-party sites have separate and independent privacy policies or not. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Phil Oakley Contractors Limited will only correspond with you if you have given your consent and will only do so via the methods you have selected. Email correspondence, such as newsletters and other marketing emails will contain an easy means to withdraw content (opt out or unsubscribe from) further correspondence.
In additional, if you no longer wish to be contacted by Phil Oakley Contractors limited for marketing or any other purpose, please email us at email@example.com.